The problem comes to you - it could be something you've noticed, something you've experienced, something you've heard about and can often manifest itself as an idea of a solution to this imagined problem.
However, taking the time to fully understand the problem itself first will make the likelihood of finding the right solution much higher.
This section covers the discovery of that problem, and the various tools that can be used to frame, prioritise and define it further.
|Problem Log||Keep track of problems to be further investigated.||PDF Miro|
|Problem Workshop||Bring a team together to discuss, analyse and prioritise problems to be solved.||Multiple|
|Problem Interview||Discover the problem from the source through an interview.||PDF Miro|
|5 Whys||Go deeper with understanding the problem.||PDF Miro|
|Sailboat||Discover future problems that may occur.||PDF Miro|
|Priority Matrix||Visually plot problems in order to prioritise which should be worked on.||PDF Miro|
|SWOT Analysis||Look inwards to help focus on the problems that are aligned with the business goals.||PDF Miro|
|NUF Test||Add some quantitative data to the problem to help prioritise the best problem to work on.||PDF Miro|
|Priority Chart||Weigh up effort vs reward as a means of prioritising problems.||PDF Miro|
|Project Canvas||Outline the scope of the project, including tools and resources.||PDF Miro|
|Lean Canvas||Have more focus on speed and efficiency when outlining the project.||PDF Miro|
|Project Brief||Clarify what the goals and processes that are expected from the project are.||PDF Miro|
|Deliverables||Document the exact things that are expected to be delivered during and at the end of the project.||PDF Miro|
|Problem Statement||Use to state the problem in a consistent and clear way.||PDF Miro|
|Hypothesis||Align why solving the problem will help the user achieve their goal and the business their goal.||PDF Miro|
|Problem Framing Worksheet||A method for framing the problem, what activities should be conducted and the goals, reducing crossover.||PDF Miro|
|Problem Framing Sketch||Visualise the problem as a means of removing assumptions that could affect the perception of the problem.||PDF Miro|
|Proto-Persona||Build empathy by creating a Persona of someone who could be experiencing the problem.||PDF Miro|