R&D Toolkit
  1. Overview
      2. Overview
    1. Introduction
      2.
      1. Recent Updates
        2.
    2. Tools
      3.
      1. Research
        2.
      2. Delivery
        3.
    3. Resources
      4.
      1. R&D
        2.
      2. Websites
        3.
      3. Project Tracking
        4.
      4. Further Resources
        5.
  2. Research
      3. Research Tools
    1. Problem
      2.
      1. Discovery
        2.
      2. Prioritisation
        3.
      3. Project Scoping
        4.
      4. Framing
        5.
    2. Empathise
      3.
      1. Investigate
        2.
      2. User Interview
        3.
      3. User Insights
        4.
      4. Data
        5.
    3. Mapping
      4.
      1. Research Mapping
        2.
      2. User Mapping
        3.
      3. Organisation Mapping
        4.
    4. Synthesis
      5.
      1. Problem Reframing
        2.
      2. Define
        3.
      3. Feature Prioritisation
        4.
  3. Design
      4. Design Tools
    1. Ideation
      2.
      1. Warm Up
        2.
      2. Sketching
        3.
      3. Storyboarding
        4.
      4. Design Studio
        5.
  4. Delivery
      5. Delivery Tools
    1. Agile
      2.
    2. Scrum
      3.
      1. Overview
        2.
      2. Team
        3.
      3. Events
        4.
      4. Artifacts
        5.
      5. Glossary
        6.

marc.tools

A Product R&D Toolkit

Welcome. I'm Marc and this is a Toolkit to create things.
Research Tools    Mapping
Organisation Mapping

As well as understanding the audience when developing a product, we need to understand the organisation and how the various stakeholders and parts fit together.

By getting a grasp, we ensure everyone is included and all areas considered, bringing everyone and everything along in the process - additionally, by leaving no stone unturned we can also discover further insights and opporunities.

Section Tools
Stakeholder Map
Service Blueprint
  
Mapping    Organisation Mapping
Tool Info
Category Organisation Mapping
Updated 28/08/20
Templates   PDF     Miro
Creator Sakichi Toyoda

Connecting the dots of an organisation and understanding how people fit in to the matrix of decision making and influence is fraught with trickiness at the best of times, but it's even more difficult when developing new products.

It is important to build and strengthen these connections, and whilst this sometimes can take a while, the Stakeholder Mapping tool can accelerate the process with a thorough visual understanding of how people fit together and creating a strategic way forward.

Further Resources
  Stakeholder Map & Matrix
  Complete Stakeholder Mapping Guide
  
Mapping    Organisation Mapping
Tool Info
Category Organisation Mapping
Updated 28/08/20
Templates   PDF     Miro
Creator G. Lynn Shostac

Analysing the various touch points during a customer journey there are a number of components that come together through that journey. These service components are compromised of people, physical/digital props and processes can all be mapped using a Service Blueprint.

A good way to understand Service Blueprints is to consider them as Part 2 of a Customer Journey Map, a visualisation of an all encompassing omni channel experience - multiple touch points, and multiple departments and how they fit in to the Customer Journey.

Further Resources
  UX Mapping Methods Compared: A Cheat Sheet
  Service Blueprints - Communicating the Design of Services